Helpdesk 101
Getting started with our helpdesk software
I created a ticket, when can I expect an answer?
Many are answered the same day we receive them. However, depending on our workload and the extent of the issue, we may not be able to get back to you immediately. But remember, we try to answer every request as fast as we can.
What is a ticket? Is it the same as a request?
A ticket is a technical synonym we use for question or request.
What personal information are you tracking?
Privacy is important to you and to us. When you submit a ticket through our helpdesk, we just keep your name and email address and question you asked in our database. Nothing more unless you share it yourself during an interaction with us.
Can I use email to create a ticket?
Yes, our helpdesk is able to receive answers to your tickets via email. Whether you are using Outlook, Gmail, or any other email client, our helpdesk will be able to handle it. Simply reply to the ticket's notification email and it will add comments to the ticket!Additionally, you can submit tick...
I did not find my answer in the knowledge base, what should I do?
First, try searching similar terms. It's possible the issue may be described differently in the knowledge base. If you still cannot find your issue in the knowledge base, then you should create a new ticket and our IT staff will be happy to assist.
How to clear Edge web browser cache
The steps outlined below will clear cached data, extensions, cookies, browsing history on Microsoft Edge:1. Open Microsoft Edge then click the ellipsis ••• situated in the upper right corner of the browser.2. In the drop-down list, select History.3. Click the ellipsis ••• at the top of the Histor...
How to clear Chrome web browser cache
The steps outlined below will clear cached data, extensions, cookies, browsing history on Google Chrome:1. Open Google Chrome then click the menu ⋮ placed in the upper right corner of the browser.2. Go to History in the menu and then click on the History option.3. Next, click on the Clear browsin...