Helpdesk 101
Getting started with our helpdesk software
Can I use email to create a ticket?
Yes, our helpdesk is able to receive answers to your tickets via email. Whether you are using Outlook, Gmail, or any other email client, our helpdesk will be able to handle it. Simply reply to the ticket's notification email and it will add comments to the ticket!Additionally, you can submit tick...
How to clear Chrome web browser cache
The steps outlined below will clear cached data, extensions, cookies, browsing history on Google Chrome:1. Open Google Chrome then click the menu ⋮ placed in the upper right corner of the browser.2. Go to History in the menu and then click on the History option.3. Next, click on the Clear browsin...
How to clear Edge web browser cache
The steps outlined below will clear cached data, extensions, cookies, browsing history on Microsoft Edge:1. Open Microsoft Edge then click the ellipsis ••• situated in the upper right corner of the browser.2. In the drop-down list, select History.3. Click the ellipsis ••• at the top of the Histor...
I created a ticket, when can I expect an answer?
Many are answered the same day we receive them. However, depending on our workload and the extent of the issue, we may not be able to get back to you immediately. But remember, we try to answer every request as fast as we can.
I did not find my answer in the knowledge base, what should I do?
First, try searching similar terms. It's possible the issue may be described differently in the knowledge base. If you still cannot find your issue in the knowledge base, then you should create a new ticket and our IT staff will be happy to assist.
What is a ticket? Is it the same as a request?
Understanding Support Tickets A ticket is our technical term for any support request, question, or issue you submit to our helpdesk system. Think of it as a digital record that tracks your interaction with our support team. Ticket vs Request Yes, a ticket and a request are essentially the same th...
What personal information are you tracking?
Privacy and Data Protection We are committed to protecting your privacy and being transparent about what data we collect and how we use it. Information We Collect • Account Information - Name, email, company details • Support Interactions - Tickets, communications, and resolution history • Usage ...