Can I use email to create a ticket?

Yes, our helpdesk is able to receive answers to your tickets via email. Whether you are using Outlook, Gmail, or any other email client, our helpdesk will be able to handle it. Simply reply to the ticket's notification email and it will add comments to the ticket!

Additionally, you can submit tickets entirely by email. To submit a ticket via email, create a new email and enter “help.desk@clevelandcounty.com” as the recipient. As displayed in the example below, the subject of the email will be the ticket's title, and the message of the email will be the description of your issue, request, or question.